Terms and conditions

These booking terms are between the person making the booking and Leworthy Cottages as stipulated in your confirmation email. These booking terms are governed by English law and apply to all bookings placed with us. By making a booking you are deemed to accept and be bound by these booking terms. You must be able to enter into a legally binding contract and be over 18 years of age to make a booking.

Bookings

When your booking is confirmed by phone, post or email, a reservation number is given. This number must be retained and quoted in all communications should any cancellation or amendment be necessary. You will need to quote this reservation number when you contact us.

A contract comes into effect when a booking is made. A booking is deemed accepted when we have confirmed your reservation and received a deposit payment to the value of 25% of the total cost. Bookings must be guaranteed using a valid credit or debit card. Please contact us if you would prefer to pay by bank transfer.

Prices

All prices include VAT or other applicable taxes where applicable at the current rate. Prices quoted are correct only for the specific number of guests, dates, nights and rooms shown on your booking confirmation. If you have selected booking extras these are added to the total price of your booking. Prices do not include other costs you may choose to incur during your stay (unless otherwise stated.)

Availability

In the rare case that we are unable to accommodate you as per your booking, you will be offered alternate accommodation and if there is a difference in the price, we will be liable for the price differential. If the differential is less than the original value of your booking a refund of the difference will be made to you. If the differential is more than the original value of your booking and provided that your alternative accommodation is of a reasonably similar standard to your original booking, the differential cost will be borne by us.

Arrival and Departure

The latest arrival (check-in) and departure (check-out) times are specified on your booking confirmation. Should you wish to check-in later than the specified latest check-in time you must confirm this to us directly. In the event that you attempt to check-in later than the stated times without prior arrangement, or fail to check-in at all, we may cancel the entire booking and retain any amounts we are entitled to retain as stated in the Cancellation Policy section of your booking confirmation.

Cancellations & Amendments

Bookings cancelled more than 2 weeks before 20:30 on the day of check-in will incur a charge of 50% of the booking total.

Bookings cancelled less than 2 weeks before 20:30 on the day of check-in will incur a charge of 100% of the booking total.

If you cancel your booking after the cancellation deadline you will be charged the full value of the late cancellation fee as specified above, including any booking extras you have selected for the duration of your stay. If you do not arrive on the anticipated date of check-in stipulated on your confirmation, we are in our right to consider that you have cancelled the entire booking and we shall not be under any obligation to hold the accommodation for you on any other date.

If you change the number of guests, dates, room nights or room type (‘Amendments’), then the prices are subject to change. Should you request an amendment and we are not in a position to accommodate your amendment, your booking may be cancelled. If such a cancellation occurs on or before the cancellation deadline, the cancellation fees specified on your booking confirmation shall apply.

All guests should take out appropriate insurance to cover cancellation, illness or other unforeseen factors. We will be happy to assist in your claim by providing any information deemed necessary by the insurance company.

COVID 19:

Do NOT travel to Leworthy Cottages if you are suffering from any Coronavirus symptoms.

Guests who fall ill while at Leworthy Cottages may be required to self-isolate here. In those cases, the guest will be responsible for ALL costs associated with their own stay at our standard rate.

Please ensure you have appropriate travel insurance to cover this eventuality.

Payment

The total amount payable to confirm your booking is quoted in your booking confirmation and will be charged to your credit or debit card or any other payment type offered at the time of booking. If your card is declined, we may automatically cancel your booking.

The remaining balance is due a month before your arrival and at the end of your stay, any additional goods and services purchased during your stay must be paid in full. Should you leave the premises without settling any outstanding amount we reserve the right to charge the payment card you provided at the time of booking.

IMPORTANT – We may use your payment card details to guarantee your reservation according to PCI-DSS security standards. As soon as you enter the period beyond which the booking can no longer be cancelled free of charge, we may pre-authorise or charge your card for an amount equal to the cancellation fee. As soon as you enter the period beyond which an additional deposit is due, as specified on your booking confirmation, we may pre-authorise or charge your card for an amount equal to the stipulated deposit amount. A pre-authorisation is NOT a charge and no monies are taken from your account, but the credit limit available on your card may be temporarily reduced by the value of any cancellation fee or deposit applicable at that time.

Liability

Although we take care in how we present our accommodation online, we do not make any particular representation as to the suitability of our accommodation to your specific requirements. Should you have any specific concerns relating to hygiene, health and safety practices or the quality of our services, or should you like to check the specific conditions of stay, please contact us directly BEFORE the cancellation deadline, and we will do our best to address these.

Other than for death or personal injury caused by our negligence or fraudulent misrepresentation, our total liability to you is limited to the price of the booking and in no circumstances will we be responsible for any indirect or special damages.

We will not be liable to You where We have exercised reasonable care and skill in our provision of the selected accommodation services to You. We will not be liable for failure to perform to the extent that the failure is caused by any factors beyond Our reasonable control, including the provision of said accommodation services.

You are responsible for any damage or loss caused by you during your stay with us, including any damage to our property by your act, omission, default or neglect and you agree to indemnify us and you agree to pay us on demand the amount reasonably required to make good or remedy any such damage or loss. Further, we reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to our staff or to other guests on our premises.